IT Support Specialist

Posted on 07/12/2012

Brighton is a full-service independent marketing and advertising agency that helps clients build brands with intelligent, strategic and compelling solutions. Brighton is currently looking for an IT Support Specialist to support end-users and to implement and maintain a variety of infrastructure and systems company-wide.

Principal Responsibilities:
• Provides desktop support to staff including a mix of Mac OS and Windows machines with Microsoft Office and Adobe Creative Suite
• Installs and maintains desktop/mobile technology for end-users
• Maintains servers including software patches and updates, user add/changes, backups, etc
• Works with the firm’s IT maintenance vendors for Tier-2 systems and infrastructure support including troubleshooting and major additions, deletions and modifications
• Researches and recommends IT-related purchasing and budget usage; works with Accounting and Leadership Team to develop budgets.
• Ensures staff are well informed of IT related changes and events within the company.
• Champions change and effectively manages the implementation of new ideas.
• Supports and solicits input from team members at all levels within the organization.
• Enforces standard company IT policies and procedures.
• Manages network security and provides for the confidentiality, availability, and integrity of data and services.
• Day-to-day management of the company’s telephone system
• Advises leadership team on capacity planning and vendor selection.

Knowledge, Skills and Abilities:
• IT desktop support and server maintenance experience, preferably in a creative firm environment
• Experience supporting end users of Adobe Creative Suite and Microsoft Office products
• Ability to communicate technical concepts to technical and non-technical audiences
• Ability to manage multiple concurrent projects
• Analytical and problem solving skills
• Demonstrated aptitude for learning new technologies

Minimum Qualifications:
• Bachelor's Degree in Information Systems or related field and/or equivalent experience
• Minimum five (5) years experience within Information Technology
• Experience in the following technologies/products: Windows Desktop and Servers, Microsoft Exchange, Mac Desktop & Servers, Networking, Office Printers
• Experience with Cisco networking equipment a plus

If interested in this opportunity, please send resume and cover letter to resume@brightonagency.com.